General information

PowerCure Europe, (“PowerCure”), is a trademark of PainControl C. Chamber of Commerce 64754510, with address: Hengelose straat 500, Enschede, Netherlands, and sells treatment products to private individuals in Europe (“Customer”) via the website powercure.shop. Customers in various European countries are supplied via this website. (‘Website’).

Agreement

  • These terms and conditions of purchase (‘Terms and Conditions’) apply when a customer enters into a contract with PowerCure for one of the products supplied by PowerCure. To enter into a contract with PowerCure, the customer must be at least 18 years of age.
  • To place an order via the Website, the Customer must enter their details on the Website. The Customer is responsible for entering correct account information, name and email address, as well as correct delivery information, such as delivery address and delivery date.
  • After the customer has completed the order, PowerCure will confirm the customer's order. When PowerCure finally confirms by email with an order confirmation, the order is complete and the agreement is concluded (‘Agreement’).
  • PowerCure requests that the customer keep the order confirmation for any contact with PowerCure's customer service. PowerCure reserves the right to change or cancel the customer's confirmed order until the final order has been delivered.
  • By entering into the agreement as set out above, the customer acknowledges and agrees to be bound by these terms and conditions. At the same time, the customer confirms that they have taken note of the information about the processing of their personal data, as set out in the section on personal data below.

Purchase and payment

Prices

All current prices and fees are presented in the PowerCure price list on the website, which is valid at all times. PowerCure reserves the right to adjust prices at any time. However, price reductions or increases do not affect orders confirmed by PowerCure. The prices on the website include VAT.

Payment

  • Payment is easy and secure via the payment provider Mollie, where you can choose from various payment options. You do not need to have an account with Mollie to make a payment. Complete your purchase directly with Ideal, credit card, PayPal and more. Mollie applies high security standards and uses 3D Secure technology for all card payments.
  • The payment options offered to the Customer are those available on the Website at the time the Customer places the order. The applicable payment terms are those indicated at the time of ordering and may vary depending on the product and/or service ordered by the Customer and the payment method chosen by the Customer.
  • For business purchases on invoice, POWERCURE applies the rule that delivery will only take place after receipt of 100% of the payment.

Delivery

  • Delivery will take place within 2-3 working days, provided the product is in stock. Shipping costs are included in the prices quoted.
  • Your shipment will be delivered to the delivery address you provided, or you will receive a message that the package can be picked up at the nearest delivery point of the carrier chosen by POWERCURE. You will receive the details for this from our fulfilment company Cubuso BV.
  • If you do not collect your parcel from the collection point, it will be returned to us. The same applies if you have entered an incorrect address.
  • If you do not collect the parcel, we will charge you €19.50. These costs are for shipping and handling and will be deducted from your refund. Therefore, please remember to collect your orders within a few days of your parcel arriving at the collection point.

Guarantee

Our products are made from premium materials and advanced technology. They are thoroughly tested to ensure they perform flawlessly for their intended purpose. However, it is possible that products may have a material or manufacturing defect. It is of utmost importance to us to receive feedback about defective products as soon as possible so that we can take further action. For warranty claims, please contact our customer service department within 30 days of discovery. PowerCure offers a 1-year warranty on the following products: PowerCure Pro handheld and the PowerCure handheld. The warranty covers material and manufacturing defects and does not cover defects caused by you.

Consumer data

The Customer confirms that the personal data provided by him in connection with the order is accurate and complete and is responsible for any incorrect data. Powercure cares about your privacy and we want you to feel comfortable providing your information to us. Powercure is responsible for processing the personal data provided by the Customer in connection with the order. For information about how PowerCure processes the Customer's personal data, please refer to PowerCure's privacy policy.

  • Powercure has the right to transfer its rights and obligations under this Agreement in whole or in part to a third party under the same conditions.
  • The Customer is only entitled to transfer its rights and obligations under the Agreement after obtaining PowerCure's written consent.
  • All intellectual property rights and technical solutions relating to the products and services and the website belong to PowerCure or a third party with which PowerCure cooperates. PowerCure and its affiliated companies retain all intellectual property rights to all information provided to the customer in connection with the Agreement and the customer's use of the products, as well as to all other published materials, trademarks, logos, images, videos, databases, etc. Such materials described in this paragraph may not be used by the customer without the written consent of PowerCure, unless such use by the customer is necessary for the customer's use of the products and/or services under these terms and conditions.
  • PowerCure reserves the right to make typographical errors on the website, including prices, as well as in descriptions in the form of images, videos, writings or any other form, for all products ordered by the customer via the website, as well as technical errors.
  • PowerCure has the right to correct such errors and to change or update the information at any time without notice to the Customer. If an incorrect price is quoted for a product or service ordered by the customer, PowerCure will notify the customer by email and wait for the customer's approval of the corrected price or quantity until the customer's order is shipped. In the event that approval is not received in a timely manner, PowerCure reserves the right to remove the product or service from the customer's order and credit the customer for its value.

Disputes

These Terms and Conditions are governed by Dutch law and any disputes will be settled by a Dutch court. Consumers can also appeal to the complaints committee of the Dutch Disputes Committee (ARN). In the event of a dispute, Powercure will follow the recommendations of this committee. You can read more about this at https://www.degeschillencommissie.nl.